Notable

Researching Search: Triangulating on the user experience
Enterprise Search Summit, 20-21 May, New York City

Usability & Accessibility 2-Day Workshop
and
Designing for Search
STC 2008, Philadelphia

Search is Now Normal Behavior
and
Designing for Cognitive Disabilities
UPA 2008, 16-20 June, Baltimore

Models of Healthcare Consumers' User Experience
UPA 2008 Workshop, 16 June, Baltimore

More publications & handouts »

Translations [中文 ] »

Quotable

Design Critique Wordcast
Interview with Tim and Tom on plain language and it's importance for usability, 23 Aug 2006

Keeping it simple gains ground
David Irvin, Montgomery Advertiser, 14 Feb 2006

Design and Architecture
Frances Anderton, KCRW Radio, 17 Jan 2006

Why are tech gizmos so hard to figure out?
Ed Baig, USA Today, 2 Nov 2005

Next on the Web: better writing?
An interview by Steve Marshall in Strong Language

The Persona Lifecycle
by Pruitt and Adlin.
My chapter is on personas and storytelling

User-centered design works

When you know more about the needs of the people who will use what you create, you can make better decisions to balance business, technical and customer requirements.

For clients from large to small companies, I have worked on the user experience of web sites and software applications for pharmaceutical, health-care and information publishing projects, solving user interface design problems and training staff to continue the work on their own. Take a look at some of my favorite projects. What can I do to make your project a success?

Thoughts and Articles

The 5Es show the balance of different usability needs

Getting started...using the 5Es to understand users
How do you move from wanting to improve the usability of your product to taking action? Get beyond "user friendly" to the true goal of all usability work: to improve the final product.

Personas and storytelling
Call it market segmentation, the Voice of the Customer, or user profiles, personas help communicate user research in a compelling way. And stories make personas come alive, showing them in action to help envision a design.

Designing a search that works...for users
Many of my projects over the past twelve years have included some kind of search. Meeting needs for search is not so hard, if you approach the problem from the user's point of view.

Voting and usability
Usability - the ability of everyone to use the voting systems easily and effectively - is a key to free and fair elections. Casting a ballot should be so simple that everyone can do it.

Being user centered about user-centered design
Introducing a new process, even on a small scale, can be a challenge. Treating the introduction of a user-centered design process as a user-centered design problem, applying its approach and techniques, can help smooth organizational challenges.

What Can I Do For You?

Design the interface for a new product or improve the user experience of an existing one?

Do the usability research you need to understand your customers better, and bring that knowledge to your team?

Help you develop a process and the skills you need to create excellent products?

I'm an innovator, facilitator and explorer and can take on an assignment, or lead your team in new directions.

What can I do for you?

What have I done for other companies?

Contact

Whitney Quesenbery
Whitney Interactive Design, LLC
78 Washington Avenue
High Bridge, NJ 08829

whitneyq at wqusability dot com
phone: 908-638-5467

Member of the Usability
Professionals' Association